CUPRA CONNECT's innovative services and functions connect you with your CUPRA and the world. For instance, you can check if all your car’s doors are locked from wherever you are, or you can see where exactly you’ve parked your CUPRA. Thanks to CUPRA CONNECT services, you can feel safer and more relaxed behind the wheel. Online traffic information makes sure you get to your destination as quickly as possible, while automatic Emergency Call and online Roadside Assistance ensure you feel good while driving. All of these services are only a button away in your CUPRA, computer, smartphone or tablet.
Please note: The availability of CUPRA CONNECT services may vary depending on your country, vehicle and vehicle equipment.
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What equipment does my car need in order to use CUPRA CONNECT services?
To be able to use CUPRA CONNECT, the car needs the compatible infotainment system version (MIB3), which is available for Ateca, Leon and Formentor.
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What do I have to do to use my CUPRA CONNECT services?
To use CUPRA CONNECT on a new device, first pair it with your car. All you have to do is:
Install the app. You can download the CUPRA CONNECT app on your device at the Apple App Store, Google Play Store or through the QR code which will be shown on your vehicle Infotainment display during the enrollment process. To install the app, follow the store's downloading and installation instructions.
Register with your username and password to create your CUPRA ID.
Add the Vehicle Identification Number (VIN) of your car and accept Terms and Conditions of CONNECT. Finally, if your car is a Leon or a Formentor with radio, or Ibiza, Arona, Ateca and Tarraco with navi, you will be asked to go to your car and do a Two Key Owner Verification (TKOV). If your car is an Ateca with radio, you will receive an 8-digit registration code (called a Pairing Code) that needs to be entered into your car's Infotainment, to complete the enrollment (Settings -> Online Services -> Register). Once the enrollment is finished, you can make good use of your CUPRA CONNECT Services with your CONNECT app.
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If I own several cars equipped with CUPRA CONNECT, can I manage and control them with the app?
You can manage up to 50 vehicles and use services for multiple vehicles with the CUPRA CONNECT app.
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What is activation / in-car activation?
In-car activation is the easy way to enrol your vehicle to your CUPRA ID so you can start using CUPRA CONNECT services. The registration assistant will lead you through the simple process of creating your CUPRA ID account in your vehicle, logging in and enrolling your vehicle, and then adding it to the Garage.
During the registration process, you can view all the legal information (GTC, Privacy Policy) and accept the CUPRA CONNECT contract agreement.
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What is the vehicle identification number (VIN) and where do I find it on my car?
The VIN (vehicle identification number or chassis number) is your CUPRA's unique 17-digit identification number. You can find the VIN in your registration papers and in the bottom-right corner of the exterior of your windscreen.
You will need it to enrol your car and set up your CUPRA CONNECT profile.
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What is this S-PIN that I need in order to register?
The S-PIN is a 4-digit code that you create for your CUPRA ID during registration that you will need everytime you login in your car, as a security measure, unless you click on "save PIN". For safety reasons, you will need to introduce it in some services, such as Remote ventilation, Remote Auxiliary Heater...
Additionally, you can change the S-PIN from the App if you have already some vehicle enrolled. For that, log in in the App -->go to "Account" in the bottom left of the screen--> your data-->security.
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Do I need a user account to use CUPRA CONNECT services?
Yes, a user account (CUPRA CONNECT app) lets you use our full range of services. Already have an account? Just enter your email and password, and click the "Sign In" button. Make sure you don't click the "Register" button in the In-Car Enrollment section, as this might create a duplicate account.
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How do I know that my user account has been created and my car has been enrolled successfully?
Once you've created your CUPRA ID, you will receive an email asking you to verify your account. Open and click on the link in this email to confirm your account. Now that you're registered, you just need to enrol your car to your user account to enjoy all the CUPRA CONNECT services through the app. Once you have become the Primary User of your car, you will get a confirmation message in the Infotainment system.
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How do I create a user account on the CUPRA CONNECT app?
To create a user account in your CUPRA CONNECT app, click Login and then Registration. Next, enter your email address and create a password. Then click Registration. You will automatically receive a confirmation email. Click on the link in the email to complete registration. The first time you log in with your user data, you can fill in your personal details (first name, last name, date of birth, etc.).
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How do I add a (new) vehicle to my account?
To do this, you have two options:
1. Log in in the Infotainment system of the new car by clicking on "add user" in the User menu and follow the instructions to enrol. Once logged in, the new car will appear in the garage of your CONNECT app.
2. Log in to the CUPRA CONNECT app and enter your car's VIN (vehicle identification number). If your car is a Leon with radio, you will be asked to go to your car and do a Two Key Owner Verification (TKOV). If your car is an Ateca with radio: You will receive an 8-digit registration code (called a Pairing Code) that needs to be entered into your car's Infotainment to complete enrollment (Settings -> Online Services -> Register). Once the enrollment is finished, the new car will appear in the garage of your CUPRA CONNECT app.
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Why doesn't my vehicle accept my registration code?
First, check that your CUPRA has an active internet connection and that the registration code you are using hasn't expired (the registration code is valid for 1 year).
If this doesn't solve the problem, try deleting the vehicle from your CUPRA CONNECT app, in your vehicle settings and adding the vehicle again. You will receive a new registration code to enter in your vehicle.
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What should I do if I can't use my CUPRA CONNECT services?
In order to use CUPRA CONNECT services, you need:
a good internet signal and data connection
the correct VIN of your vehicle linked to your account
a model compatible with the desired services
valid service licenses where applicable (the expiration date of your license can be checked any time in the store of the Infotaiment system.
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Can I use every service even if I haven't activated CUPRA CONNECT?
If you don't activate CUPRA CONNECT services, you can only use the services required by law like the public emergency call.
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I'm not able to see my services
Please, ensure that the Maximum privacy level is deactivated.
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When does the first free-trial year begin for the final customer?
The services get activated for free during one year on car registration day with your warranty signature.
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How do I know when my free trial period has expired?
You will receive an email one month before the expiration date, then 15 days before, 48 hours before and finally on the expiration date a final email informing you of the end of the free trial period.. You can also check the expirations in the CUPRA Store and in your Infotainment system. To extend your services, simply renew them through shop.mycupra or the store of the infotainment system and make the necessary payment.
Contact your dealer for more information.
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Where can I renew my services?
You can renew your services in the Infotainment system store or shop.mycupra
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Can I cancel my service order and, if so, how do I do it?
You can cancel your contract within the cancellation period (14 days after the service activation) by sending us a statement of withdrawal. You can choose to use our cancellation form if you'd like. You can find this form at the CUPRA CONNECT app under General Terms and Conditions, at the end of the document. If you need more information, please contact CUPRA Customer Care.
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My smartphone has been stolen. Can I block my services to prevent misuse?
If you lose your device, you can change your password by accessing the CUPRA ID Portal from another device. The new password is required to use any CUPRA CONNECT app services. For additional security, you can modify the app settings so that you need to re-enter your password after a period of 5, 10 or 15 minutes with no account activity.
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Which services can I use as a Secondary User?
A Secondary User is nominated by the Primary User and gains access to most of the services available in Remote Access and Online Infotainment packages, such as:
Driving data
Vehicle status
Vehicle health report
Remote lock and unlock
Parking Position
Remote ventilation and auxiliary heater
Most of the services available for primary users
However, a secondary user doesn't receive access to:
Speed alert and area alert
Service Scheduling
In-Car Store, CUPRA Store and DataPlan Webapp
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Can I transfer my services agreement to my new car?
Unfortunately, only one vehicle can be linked to the services agreement. This means it can't be transferred from one vehicle to another.
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Can I get my money back if I cancel my contract before the end of the contract term?
Because the contract ends automatically at the end of each term, it can't be terminated early. A refund of the already paid lump sum licence fee is possible only within the 14-day withdrawal period. The duration of the service is tied to the vehicle. This means that if you sell your vehicle, the next buyer can continue to use the services until the contract term expires. Please note that if you sell your vehicle, you're required to delete the mapping of the vehicle to your user account by doing a factory reset in the Infotainment system.
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Where can I find the terms and conditions and information about data protection?
You can find the CUPRA CONNECT terms and conditions in the CUPRA CONNECT app and in the Infotainment system.
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SAFETY & SERVICE
What is the Safety & Service package?
The Safety & Service package focuses on the safety of you and your passengers by helping you easily manage emergency situations.
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What is the Breakdown Call service?
If your car breaks down, press the button in the centre of the three-button module to call the Roadside Assistant Call Centre and send your car's diagnostic data. The operator will use the data received to help you identify the issue and order a tow service if necessary.
If you have a serious accident, you can call Emergency Call Services directly. The tow truck can find your location from your vehicle's data.
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Is the Breakdown Call service available abroad?
Yes, you can use the Breakdown Call service as long as there's a valid call centre number available. You will be put in touch with the call centre from the country of your vehicle's registration.
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What is Customer Care?
Customer Care can assist you with any problem concerning your CUPRA CONNECT services or any other CUPRA product. If you want to contact a customer service agent, simply press the Info Call button (the "i" button in your car's three-button module). Your location and service data are not transmitted during the call.
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If I have a question or concern about CUPRA CONNECT, who can help me?
You can find the CUPRA CONNECT terms and conditions in the CUPRA CONNECT app and in the Infotainment System.
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When is the Emergency Call activated?
When the crash sensors of the vehicle detect an accident which trigger the airbag or the seatbelt tensioner, a connection is automatically established with the country Emergency Centre.
Information about your location and crash time, driving direction, number of passengers is passed on. Please keep in mind, that normally we don't track your location. Your data is transferred only in the case of an accident to ensure your safety.
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What do the Delete User and Restore Factory Settings options do?
When you select Delete User or Restore Factory Settings, you reset the Infotainment system to its initial factory settings. This is especially useful if you sell your car to a new owner. You can perform a reset via the CUPRA CONNECT app or directly through the Infotainment system. Keep in mind that performing a reset deletes all of your data and configurations in the onboard Infotainment system. Your CUPRA ID account won't be deleted, but it will be unpaired from the vehicle.
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What is the online system update?
The online system update is a feature that allows your vehicle to receive and install an update to its system functionalities over the air. The update can be done anytime and anywhere. You don't even need to be inside the car.
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How and when will my online system be updated?
Your car's online system will be updated remotely. This means you only need to follow a few simple steps in the Infotainment system. The update can take place at any time, but only if you allow it. The update is downloaded during your trip, and the installation takes place when your car is parked.
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What is Service Scheduling?
Service Scheduling makes life easier for you. As soon as your car detects the need for a service, it notifies your preferred CUPRA service partner. The workshop then calls you to arrange a good time for the appointment. No extra effort needed.
Want it your way? You can choose your preferred service partner and contact method (email or phone) in the CUPRA CONNECT app.
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What happens if I don't select a preferred Service Partner?
To use SEAT/CUPRA CONNECT services, you need to register and then choose a local dealer in the SEAT/CUPRA CONNECT App.
If you haven't selected a preferred Service Partner, you will see the words "Awaiting Activation” in the Service Management section and a pop-up will be displayed to inform you to select it.
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What kind of vehicle data is transmitted automatically?
When your onboard infotainment system gives you a reminder about an upcoming inspection, your CUPRA service partner receives the following information about your car:
Your contact details (name, telephone and email)
Car details (VIN, model year, car model)
Mileage
Type of inspection (oil change, service interval)
Date and time of notification
Number of days to the next inspection and oil change
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Can I change my preferred Service Partner?
Of course. You can change your CUPRA service partner at any time through the CUPRA CONNECT app:
Going to Vehicle section
Clicking on your "Preferred Service Partner"
Selecting your new preferred Service Partner
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Will I be notified if my preferred Service Partner closes permanently?
If your preferred Service Partner closes, you will receive a notification and then you need to select a new Service Partner in the SEAT/CUPRA CONNECT App.
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What if I don't want to be contacted by a workshop?
If you don't choose a preferred Service Partner in the SEAT/CUPRA CONNECT App or if you do not enable the Automatic service scheduling, no Service Partner will contact you.
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How does Service Scheduling work?
When any specific event or problem of the car appears, vehicle-data are collected in the car and transferred to the Service Partner. The Service Partner gets the notification of the event/problem and contacts the customer to schedule a service appointment.
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Will my preferred Service Partner contact me?
Yes, the Service Partner that you have chosen as preferred is the one that will contact you.
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Do I need to purchase a data plan to use the Media & Internet service?
Not necessarily. You can obtain the necessary data for the Media and Internet service by sharing internet data from your smartphone and connecting the car to the Wi-Fi network broadcast by your smartphone. You can also choose to purchase a separate data plan through the SEAT/CUPRA CONNECT App or seat.cubictelecom.com website.
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What is the Data Plan service?
With a data plan, you can purchase data for Media and Internet features, so you can use online services such as Online Media or Internet Radio.
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Where can I purchase a data plan?
You can purchase a data plan outside the car through our partner CUBIC (CUPRA CONNECT app or cupra.cubictelecom.com).
You will also be able to purchase a data plan in the car, via the infotainment system, as long as you activate this option on CUBIC’s website and you are the primary user and owner of the SIM.
If you have any questions or would like more information, please contact CUBIC’s Customer Services directly (https://cupra.cubictelecom.com/es/contactUs).
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Do I have to pay extra for data if I travel in a foreign country?
Data plan prices and available countries can be viewed on the website of our partner, CUBIC https://cupra.cubictelecom.com. There are no roaming charges if you travel between the listed countries. If you have any questions, please get in touch with CUBIC Customer Care directly https://cupra.cubictelecom.com/en/contactUs.
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What is the Online Infotainment Update service?
The Online Infotainment Update provides you the latest features and improvements for your car wherever you are and at a time of your choice. Instead of going to a workshop, you can do it yourself in just two steps:
First, download the update. During this step, you can continue to use your car normally. Then turn off the engine, start the installation and be on your way. You don't have to wait for it to finish. A notification will inform you if the update was successful or not.
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What is the Personalisation Service?
If you own a CUPRA Leon with Navi System or Radio & Navi System, the personalisation service lets you enjoy a custom driving experience. Simply set up your preferences directly from your vehicle, and they will be saved automatically. For example, you can set your preferred rear view mirror position so that you can just get in your car, sign in with your CUPRA ID and drive off without any hassle.
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Can other users see my confidential personal data, such as my home address?
No, all confidential data (home address, etc.) is blocked until your identification has been confirmed.
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REMOTE ACCESS
What is the Remote Access package?
Remote Access lets you manage your car and vehicle data anytime and anywhere from the comfort of your own device.
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How do I reset my CUPRA CONNECT settings from the onboard infotainment system?
To reset your CUPRA CONNECT settings via the infotainment system, tap on the Menu button and then select Setup. Now tap on Factory Settings and then choose if you want to reset your entire CUPRA CONNECT configuration or only one part (e.g. Media). In both cases, you can also reset the vehicle user. Keep in mind that if you reset the user (delete user/restore factory settings), your vehicle will no longer be linked to your user account and you will lose your vehicle data in the CUPRA CONNECT app.
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What kind of data is recorded and displayed?
In the Driving Data section, you can see an overview of your distances (km), driving times (hours), fuel/gas consumption, average speed per trip and the specific details of each previous journey or day. If your vehicle is an e-Hybrid, you can check the consumption as well as the battery charge.
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What is my Vehicle Status?
Vehicle Status shows you your vehicle’s remaining fuel range or electric charge status, overall mileage, distance (km) and days until the next service, distance and days until the next oil change, window and door status (lock & unlock doors and windows) and light position status. If your car is a diesel CUPRA, you can also check the AdBlue autonomy in the CUPRA CONNECT app, in vehicle information section.
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How up to date is my Vehicle Status data?
The data is usually up to date. When you switch off the engine, it transmits the most recent vehicle status automatically. If you would like a more up-to-date status, you can request it at any time via the CUPRA CONNECT app.
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Why is the Vehicle Status information in the CUPRA CONNECT app different from the information displayed in my car?
Normally, your vehicle automatically sends its most recent data to the server as soon as you switch off the engine. However, your vehicle can't transmit data if it's in an area with no network coverage, such as an underground car park or dense forest. This may be why the data displayed in your car is more up to date than the data displayed in the app.
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What is my Vehicle Health Report?
The Vehicle Health Report compiles important data concerning your car's mileage, upcoming services and any warning lights displayed on the instrument panel. You cannot print or save the Vehicle Health Report. The data overview is available in your CUPRA CONNECT app as well.
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When can I request a Vehicle Health Report?
If your car is new and you're in an area with network coverage, you can request your first Vehicle Health Report after you've covered a distance of 20 kilometres or more and switched off the engine. Keep in mind that sometimes it can take a few minutes for your most recent vehicle data to appear in the CUPRA CONNECT app.
Moreover, you can request a report update by performing a long refresh on the app while the car engine is running. This action will always update the information in the CUPRA CONNECT app.
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Can I download and print the Vehicle Health Report?
You can only see a visual overview of the most recent report in the CUPRA CONNECT app.
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What is the Parking Position service?
The Parking Position service lets you search for your car from wherever you are. Getting to your car is quick and easy thanks to the in-app navigation, which clearly displays a map with where you parked, when you parked and even a possible route to your car.
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How precise is the Parking Position?
The Parking Position is usually precise within 5 to 10 metres. Accuracy depends on several external factors, particularly GPS signal quality and type of GPS technology used.
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What is the Horn and Turn Signals service?
The Horn and Turn Signals service in the CUPRA CONNECT app helps you find your car in a large car park by activating the horn and/or hazard lights once you're within a 500m radius.
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Why isn't the Horn and Turn Signals service working?
The Horn and Turn Signals service only works if:
Your car is parked
The engine is off
The bonnet is closed
The Anti-Theft Alarm is not active
Your device is within 500m of your car. Please check that the position in the app's GPS is correct.
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What is the Remote Lock and Unlock service?
The Remote Lock and Unlock service lets you check and change your car's central locking system from your device.
To use this service, you need to register in the app, identify yourself as an authorised user with your S-PIN and create a CUPRA ID in your dealer, which has to be activated there.
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Can the Remote Lock and Unlock service be used while driving?
For safety reasons, the Remote Lock and Unlock service can't be used while driving. The service only works if:
Your car is parked
The engine is off
Your car is unlocked (to use the Lock function), or your car is locked (to use the Unlock function)
Driver door is closed
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What is the Remote Ventilation service?
With the Remote Ventilation service, you can control the ventilation system of your car remotely and activate it from CUPRA CONNECT app.
You can also see the status of the system (on/off), as well as schedule departure time (set up up to 3 different departure times), as well as when you want the ventilation to switch on automatically so that your vehicle is ventilated when you need it.
This service is available in CUPRA Leon NF, CUPRA Ateca PA, CUPRA Formentor with 420A (70Ah) and 380A (68Ah) batteries.
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How long does the Remote Ventilation process normally take?
You can activate this service from your CUPRA CONNECT app. You can select the activation time, from 10 to 60 minutes, with a 10 minute range.
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What is the Remote Climatisation service?
For CUPRA e-Hybrid models, the customer can set the desired temperature of the vehicle using the climatisation function before departure withthe CUPRA CONNECT app.
In addition, the window heating can be activated.
The customer can also visualise the current climatisation status of the vehicle through the CUPRA CONNECT app.
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What is the Remote Auxiliary Heater service?
With the Remote Auxiliary Heater service, you can control the heater in your car and activate it from the CUPRA CONNECT app.
On the Ateca: You can set the running time and set timers from the Infotainment System as well.
On the Leon and Formentor: with addition of the Remote Auxiliary Ventilation, the mode (ventilate or heat) will be chosen automatically by the car, depending on the outdoor/indoor temperature conditions.
Leon and Formentor models produced after 48/20 will be able to configure and activate this service from the Infotainment system as well.
Note: to be able to enjoy this service, the vehicle must be equipped with the Parking heater.
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Why isn't the Remote Auxiliary Heater working?
If the Remote Auxiliary Heater isn't working, please check that your car is parked, the engine is off and your vehicle is equipped with the Parking Heater.
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How long does the Remote Auxiliary Heater process normally take?
If your car is not an e-Hybrid, you can configure the Remote Auxiliary Heater's activation period (from 10 to 60 minutes, in ranges of 10 minutes) via the onboard Infotainment system.
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What is the Area Alert service?
The Area Alert service lets you know if your car is located within your predefined area. For example, if someone has moved your car into or out of an area, you will be notified by email or push notification so that you can take the appropriate steps. This service is only available in vehicles produced from Cw 25/22.
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What is the Speed Alert service?
The Speed Alert service notifies you when your car exceeds your predefined speed limit. This service is only available in vehicles produced from Cw 25/22.
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What is the e-Manager service?
For CUPRA e-Hybrid models, the customer will have the possibility of manually starting the immediate charge to allow an early departure with full battery.
The charging process is optimally performed to save energy costs. This includes charging during the night or starting and stopping the charging process, according to the customer needs.
Also, the customer is able to set up the maximum charging current (improves the use of the battery and extends its life cycle). Using the CUPRA CONNECT app, the customer can check the charging status, remaining range, remaining charging time and the connection through the charging plug.
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What is the Departure times service?
For CUPRA e-Hybrid models, the customer can set departure times through the CUPRA CONNECT app.
The vehicle wakes up in time and carries out the charging process and/or the pre-climatisation at the scheduled departure time.
The battery can be charged and the vehicle acclimatised before departure, meaning the battery duration during the trip is improved.
Setting for charging and air conditioning, as well as the battery charging limit, specification of maximum amperage and night-time use can be set by customers. Different charging locations can be also preconfigured.
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ONLINE INFOTAINMENT
What is Online Infotainment?
Online Infotainment improves your overall driving experience by providing real-time navigation information.
Online Infotainment is only available for cars equipped with the Navi System.
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How often are my maps updated?
Your maps will be updated once a month. The Online Map Update is performed automatically, based on your car position and destination.
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What is the Parking service?
The Parking service looks for suitable car parks and displays the number of available spots, opening hours, prices, distance and capacity. This saves you time and reduces risk of distraction.
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What is the Petrol Stations service?
Thanks to the Petrol Stations service, you can see an overview of the refuelling stations in your area, including their opening hours and gas prices. The service also lets you know what type of fuel your car needs.
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What is the Charging stations service?
Thanks to the charging stations service, you can see an overview of the charging stations in your area, including their opening hours, prices and the type of electric chargers. The service also lets you know information about charging power, charger availability and more.
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What is the Natural Voice Control service?
The Natural Voice Control service lets you give commands in a natural way, avoiding the need to learn specific voice commands. You can easily call up various services, such as addresses, online content, internet radio, etc. Just keep in mind that online content and addresses require an internet connection.
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Which languages are supported?
Natural Language Control supports British English, American English, Spanish, French, German, Italian and Czech.
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How do I activate Natural Voice Control while driving?
To give voice commands, just push the "Press to Talk" button or say "Hola Hola".
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What is the Voice to Text service?
When you need to send or reply to an email or SMS but don't want to take your hands off the wheel, the Voice to Text service lets you convert your spoken words into text format. Just press the Microphone button and dictate your message.
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Where can I plan my routes?
You can conveniently plan your routes at CUPRA CONNECT app.
To be able to receive destinations, the navigation system in your vehicle must be online and must contain map data for the respective destinations. The next time you switch on the ignition of your vehicle with an existing mobile network connection, you will be informed that new trips are available and you can download them to your vehicle.
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How many routes can be imported?
There is a limit of 5 trips, each with 4 waypoints, including final destination. You may therefore have to delete existing routes before new routes import.
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Where can I plan my routes?
You can conveniently plan your routes at CUPRA CONNECT app.
To be able to receive destinations, the navigation system in your vehicle must be online and must contain map data for the respective destinations. The next time you switch on the ignition of your vehicle with an existing mobile network connection, you will be informed that new trips are available and you can download them to your vehicle.
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How many routes can be imported?
Only one route can be imported.
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How can I save radio channels or podcatsts in my favourites?
You can save them in different ways:
selecting the radio station, going to MyTab and pressing the Save button, or
going to the radio station list and doing a longpress on the radio station.
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How to use Online Media?
Process for the usage:
Sign in into the car.
CONNECT to the WiFi (via smartphone tethering or dataplan)
Select the Radio/Media menu--> Source browse to select the desired onlenia media source.
Synchronize the online media source, via the settings. To do so, it is need to log in with the corresponding credentials of the media online provider, those can be stored in order to avoid to introduce it again.
Now, it is possible to stream music from Apple Music/Tidal directly from the Infotainment.
A Data plan or Tethering from the smartphone is required to use any of the apps.
Apple Music and Tidal requires a subscription, not included in CONNECT services.
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What can I buy in the In-Car Store?
From the In-Car Store, you can buy Infotainment apps and renew your CONNECT packages. The In-Car Store may also be integrated with other third-party sellers. For example, CUBIC provides data plan packages for the Media & Internet service.
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Do I need to do anything before I can make purchases from the In-Car Store?
To use the In-Car Store, you just need to register on CUPRA CONNECT and enrol your vehicle. Keep in mind that only the primary user of your vehicle can buy digital products.
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How can I pay for the digital products in the In-Car Store?
For the In-Car Store purchases, you can use the credit card you have previously saved in your CUPRA Store, if you have not registered any credit card, you will be requested to continue the payment process in the webshop.
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How do I activate my new licenses?
When you buy a license, it's activated automatically. The duration of the license depends on the commercial offer.
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Is the In-Car Store available in all cars?
Only cars equipped with the Navi System can use the In-Car Store.
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WEB APPS
My transaction has been cancelled / I have received a cancellation email. CUPRA cannot continue with the transaction after verifying my details
Your transaction has been cancelled for the following reason: CUPRA is subject to legal requirements relating to foreign trade and export control restrictions that prohibit the transfer and provision of products, services and technology to people sanctioned internationally for criminal activities. In order to meet these requirements, CUPRA processes your transaction data to check them against international sanctions lists. If your data matches that of an internationally sanctioned person, CUPRA will not be able to continue with your transaction and will cancel it. For further information, please refer to Section 2 of the Privacy Policy (“Screening if your data matches specific official sanctions lists”).
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PRIVACY
What is the GDPR?
The General Data Protection Regulation is a European Union law that was implemented on May 25, 2018, and requires organisations to safeguard personal data and uphold the privacy rights of anyone in EU territory. The GDPR unifies the EU under a single data protection regime.
We at CUPRA are committed to complying with current regulations in order to safeguard your privacy rights and freedom.
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What happens to the personal details I provide to CUPRA CONNECT?
CUPRA maintains a database of all personal data provided by customers, as well as other information which is necessary for providing all CUPRA CONNECT services, such as vehicle data and geolocalisation. All data resulting from the use of CUPRA CONNECT services belongs to the customer. Data usage is dependent on explicit customer consent. All data usage takes place in compliance with the EU General Data Protection Regulation (GDPR). For more information, consult the CUPRA CONNECT Privacy Policy.
Please note that all data is used only by CUPRA and its distribution and service partners. Data is not shared with third parties for commercial reasons.
Data is anonymous in most cases (non-anonymous data is used only when absolutely necessary), and CUPRA processes the data according to strict security guidelines.
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Is my data protected?
Of course! CUPRA and all other companies working on behalf of CUPRA have the appropriate technical and organisational measures in place to ensure an appropriate level of security for the identified risk.
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Can I delete my data at any given time?
Yes, you are absolutely free to delete your data. For that, you should go to CUPRA CONNECT App, then log in. After that, click on the account, your data, in your personal data, click on the option to Delete the data.
Aditionally, if you also want to delete your CUPRA ID account, you could do it by managing your data and privacy settings at https://seatid.vwgroup.io/.