Services:CUPRA CONNECT 2020.18.2.0 COM/EN

CUPRA CONNECT

Access online services through the CUPRA CONNECT App, MyCUPRA Portal* or the Infotainment System.

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GET CUPRA CONNECT APP

Download for iOS.

Download for Android.

CREATE YOUR CUPRA ID

Setting up your CUPRA ID is easy. You can do this via the CUPRA CONNECT App on your smartphone or in the MyCUPRA Portal*.

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Step 1

Log in, enter your email address and a password, then click Create. A confirmation e-mail will be sent for verification.

Step 2

Select your country and language. Choose a greeting and enter your personal details.

Step 3

Create a 4-digit security PIN for the use of some functionalities.

Step 4

Agree to the terms and conditions.

ADD YOUR CAR

Link your CUPRA ID account to your brand new CUPRA.

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Step 1

Log into the CUPRA CONNECT App, MyCUPRA Portal* or the infotainment system with your CUPRA ID.

Step 2

If you logged into the App or Portal, click “Add vehicle”, and enter your VIN number.**

Step 3

Confirm the order of purchase to acquire CUPRA CONNECT for free for 1 year.***

SERVICE ACTIVATION

Get into your car to activate services and start enjoying CUPRA CONNECT.

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Step 1

Start the infotainment screen. Make sure that privacy mode is not at maximum and that you have 4G and GPS connection.

Step 2

Register as Primary User & press the unlock button first on one key, then in the other.

Step 3

Set up your Preferred Service Partner with the help of your dealer.

Step 4

Enrolment complete. You can start enjoying CUPRA CONNECT.

CUPRA CONNECT FAQs


A VIN (vehicle identification number or chassis number) is your CUPRA's unique 17-digit identification code. You can find the VIN in your registration papers or on the exterior, bottom-right corner of the windscreen. You will need it to enrol your car and set up your CUPRA CONNECT profile.


The S-PIN is a 4-digit code created for your CUPRA ID during registration. You’ll need it to lock and unlock remotely as well as to control the remote climatization function.


Once you've created your CUPRA ID, you will receive an email asking to verify your account.  It may take a few minutes for the confirmation email to reach your inbox (remember to check your Spam folder). Open and click on the link in the email to confirm your account. You’ll then be directed to the CUPRA portal, where you can log in with your CUPRA ID. Now that you're registered, you just need to enrol your car and link it with your user account so you can enjoy the full range of CUPRA CONNECT services.

If you don't receive the confirmation e-mail, please contact CUPRA Customer Care and we will do our best to help you.


To use CUPRA CONNECT, you need to assign a vehicle to your user account. To do this, log into the CUPRA CONNECT App or the website mycupra.com/CUPRA and enter your car's VIN (vehicle identification number). This step is not necessary if you directly log into the infotainment system with your CUPRA ID (see “11. In-car activation”)


Firstly, make sure of you have the following covered:

  • A good internet signal and data connection
  • The correct VIN of your vehicle
  • A model that’s compatible with the desired services
  • A valid service license (where applicable)

If none of the above solve the problem, please contact your dealership.


If you don't register and fully activate CUPRA CONNECT services, you can only use the services required by law (Public Emergency call).


CUPRA maintains a database of all personal data provided by customers, as well as other information which is necessary in order to provide CUPRA CONNECT services, such as vehicle data and geo-localisation. All the data that is created from the use of CUPRA CONNECT services belongs to the customer. And so, data usage is dependent on explicit customer consent.

All data usage takes place in compliance with the EU General Data Protection Regulation (GDPR). For more information, consult the CUPRA CONNECT Privacy Policy.

Please note that all data is used only by CUPRA and its distribution & service partners. Data is not shared with third parties for commercial reasons and in most cases, it is kept anonymous (non-anonymous data is used only when necessary). In such cases, CUPRA processes the data according to strict security guidelines.


In order to use CUPRA CONNECT Services you need to have one of the following models:

  • CUPRA Ateca manufactured from September 2020
  • CUPRA Formentor
  • CUPRA Leon

CUPRA CONNECT will be available in Germany, Belgium, the Czech Republic, Denmark, Finland, Norway, Sweden, France, Great Britain, Ireland, Austria, Switzerland, Italy, Spain , Portugal, Poland, Hungary, Greece, Cyprus, the Netherlands, Luxembourg, Bulgaria, Romania, Croatia, Slovenia, Malta, the Slovak Republic, Andorra, Estonia, Latvia, Lithuania, Serbia, Albania, Macedonia, Bosnia Herzegovina and Ukraine, Montenegro and Gibraltar.

To find the latest information on availability within your country, check the My CUPRA portal: mycupra.com/CUPRA


The free trial period may vary depending on your country and equipment level, but it always lasts at least 12 months. The service period is linked to your vehicle and displayed in your user account. After the free trial period is over, you need to renew in order to keep enjoying the service.

See below for details regarding subscription fees and duration:

  • CUPRA CONNECT for Radio (Safety & Service and Remote Access functionalities).  1-year subscription: 50€ or 2-year subscription: 85€
  • CUPRA CONNECT for Navi (Safety & Service, Remote Access, Online Infotainment and Infotainment Apps*). 1-year subscription: 135€ or 2-year subscription: 225€

*Only available for Leon and Formentor


In-car activation allows you to enrol your vehicle (while you’re in the car), linking it with your CUPRA ID so you can start using CUPRA CONNECT services.

The registration assistant will lead you through the simple process of creating your CUPRA ID account in your vehicle, logging in and enrolling your vehicle, and then adding it to the Garage. During the registration process, you can view all the necessary legal information (GTC, Privacy Policy) and accept the CUPRA CONNECT contract agreement.

In-car activation is possible in:

The CUPRA Leon and CUPRA Formentor with Media System+ and Connect System+ Navi. Also for CUPRA Ateca w/ Navi system.


Firstly, check that your CUPRA has an active internet connection and that the registration code you are using hasn't expired (the registration code is valid for 1 year). If this doesn't solve the problem, try deleting the vehicle from your Garage in the My CUPRA portal and adding the vehicle again. You will receive a new registration code to enter in your vehicle.


You can select and switch between different privacy modes via the Service Management and Control Centre sections in the infotainment screen.


If you lose your device, you can change your password by accessing the My CUPRA portal from another device. The new password is required when using any of the CUPRA CONNECT App services. For additional security, you can modify the app settings so that you need to re-enter your password after a period of 5, 10 or 15 minutes with no account activity.


First, make sure you have the latest version of the app installed on your smartphone. To check this, visit the Apple App Store or Google Play Store and install any available updates.

If you're still having problems logging into your CUPRA CONNECT account, you can go to the CUPRA ID portal and use the email you signed up with, your username or your mobile phone number to identify your account and reset your password. If this doesn't fix the issue, please contact CUPRA CONNECT Customer Care and we will do our best to help you.


See more

* Access to MyCUPRA Portal available soon.
** You will find the 17-digit number behind the windscreen of your car.
***A one-year free trial of CUPRA CONNECT is offered in on CUPRA vehicles.